The Online Fundraising Platform Built to Raise More

Yes. Stripe is one of the world's most secure payment gateways - you can read more about Stripe - here. All payments are made directly into your Stripe account, GalaBid does not collect any credit card information from your participants. GalaBid does not mark up Stripe fees.

We have an expert team ready to help. You'll also find how to videos within the dashboard and a Help Hub full of how to articles. These resources guide you through the set-up and running of your campaign. Our support team are highly experienced in fundraising. And, our friendly and knowledgeable LiveChat team are online 7 days a week. With GalaBid you will speak with real humans who know fundraising and are delighted to help.

Yes, our teams are ready to help. We offer phone calls. Simply speak to your local team. We can tailor our support to match your needs.  

Online payments are powered by Stripe. You simply connect an existing Stripe account or create a new one from within the dashboard. As part of the process you will link a bank account. Stripe issues the payouts to the bank account and the payout frequency can be adjusted within the Stripe dashboard. To see the Stripe fees in your region visit Stripe.com

Yes, a complete list of all registered participants and their information is downloadable in the Reports section of the dashboard.

Stripe accounts can be set up as Individual accounts or organization accounts. As a minimum the contact details of the individual, or contacts details of individuals representing the organization, the business website or the individual’s GalaBid campaign link, along with bank account details will be required. For the most up-to-date requirements for Individual and Organisation accounts please visit www.stripe.com. For the most up-to-date requirement please visit www.stripe.com.

Visa, Mastercard, and AMEX

Yes, on many pricing options a Stripe account is not required to be connected. However, note that GalaBid partners exclusively with Stripe for online payment processing. Find out more about our pricing options.

Any individual or fundraising group can use GalaBid.

Please view our Privacy Policy

No, you do not need to be a non-profit or not-for-profit organization to use GalaBid. If you are planning a raffle make sure to check you comply with the applicable laws in your location.

Yes, they will need to register with basic information . Registration is fast and intuitive and participants are prompted for the relevant information as they place their first bid or make their first purchase.

Yes, they will be able to view all of your campaign details including item information and branding/sponsor information.

Please contact helpdesk@galabid.com with your campaign details and we will delete your campaign for you. Please note this action is irreversible and will also remove all data from your participants' accounts. You must send the email from the email account associated with your GalaBid account.

Go to dashboard.galabid.com and select the 'Forgot Password' link, if you are still having issues receiving the email contact helpdesk@galabid.com.

Yes, they will need to enter their name and email to register, however on the registration page there is a checkbox where they can choose to show as annoymous to other participants. In the Dashboard you will be able to see their name information as an campaign administrator.

You can select a currency for your campaign. GalaBid supports all currencies used by Stripe, you can see if yours is included here https://stripe.com/global.

Yes, there is a template which you download in the Items section of the platform. You can load items multiple times in this manner.

To keep the platform loading as quickly as possible we recommend a max of 300 items with up to 10 images each, or 1000 with no images.

No, GalaBid is completely browser based and can be used from any smartphone, tablet, or computer.

Currently you cannot add shipping to your items in the platform, we suggest to charge your participants separately or to mark up the starting bid to cover the cost of shipping.

No, GalaBid does not track participants.

Each campaign includes a QR code which points to the registration page for your campaign. You can also share the campaign link so users can browse before they bid or buy. They will be promoted to register in order to participate.  There is also a ready-to-go PDF you can download in your campaign dasboard.

Yes, if you are using GalaBid for a silent auction/raffle/donations at an in person event you can also list and enter winning bids and payments for Live Auction prizes.

Please log into your Stripe account and contact Stripe support https://support.stripe.com/

Yes, you can add your items as silent auction items or buy-now to sell them.

Yes you can. GalaBid offers an extensive tickteing, check in and table planning module. Using GalaBid for event ticketing delightes ticket purchasers, as once the ticket purchase is complete they are instantly ready to participate in all your other fundraising activities.

Yes, GalaBid is customizable. You can load your own banner, logos, homepage, and edit your page colors within the Branding section of the dashboard.

There are multiple ways to show sponsors on your campaign. The most popular is to load the logo in the top left-hand logo section, or to add sponsor logos to your banner which is the main image at the top of the page. You are able to load multiple banners which will rotate if you wish. Another option is to add an info page and link this to the side menu or a Home Page with widgets. On the infopage you can add text, images, and videos to give your sponsor recognition. All instructions on how to add branding and logos, create and link to info and widget pages are located in the HELP section within the dashboard and on https://help.galabid.com.

Yes, once you are logged into the dashboard you can add additional admins by going to Organization in the top menu > Admins > Add Admin using their email address. This will send them an invite to create their own login to your organization.

You can view and add Extra Profit Items to your campaign from the catalog within the dashboard. The process is simple. The cost of the item is deducted by Stripe and sent to GalaBid at the point of sale. The winner receives a message with a voucher including details for how to redeem the prize. GalaBid manages the prize fulfilment process.

Yes, you add new items and edit item descriptions once your campaign is live. Starting bids cannot be edited once bids have been placed.