Our experienced support team is available year-round during event hours to help fundraisers, volunteers and guests get the most out of the platform. From campaign setup and training through to live event support, we’re here when it matters most.
Support from fundraising experts
Our support team doesn’t just know software, they understand fundraising events.
The GalaBid team has supported thousands of auctions, raffles, gala dinners and donation campaigns across charities, schools, sporting clubs and community organisations around the world.
That experience means we can proactively guide you through best practices, identify potential issues before they arise, and help your event run smoothly from start to finish.
You’ll be supported by friendly, knowledgeable people who genuinely care about your campaign or event success.
Friendly, proactive and available when you need us
We believe great support should feel personal.
Our people are approachable, responsive and proactive - not just reacting to problems, but helping clients feel confident before, during and after their events.
- Need help training volunteers?
- Questions about registrations or payments?
- Unexpected issue during bidding?
We’re available across live chat, email, and phone to provide practical, human support when you need it most.
Human support matters
Many fundraising platforms are now moving toward AI-first support models, where users are directed through automated chat flows and self-service articles before they can speak to a real person.
While AI tools can help answer simple questions, urgent event issues and non-standard fundraising scenarios often require experienced human support - fast.
At GalaBid, speaking to a real person is easy.
When something important needs attention, our team is here to help without endless escalation processes or frustrating support loops.
Trusted by fundraisers worldwide
Fundraisers consistently highlight GalaBid’s service and support as one of the key reasons they continue to use the platform.
Here’s a small example of what fundraisers have to say about our support service:
From first-time school fundraisers through to large-scale charity galas, our support team helps organisers feel confident every step of the way.
Read our reviews:
Help when and where you need it
Support options include:
- Live chat
- Phone support
- Email support
- Video calls and walkthroughs
- Extensive online help centre and guides
Whether you’re running your first fundraiser or your fiftieth, our team is ready to help make your campaign a success.
