A live auction requires an auctioneer and is held in person at a venue. Bidders raise their hand or paddle to bid. A silent auction can be run either online or in person. Bidders may enter an amount of their choosing online or using a paper slip.

To keep the fundraising platform loading as quickly as possible, we recommend adding up to 200 items with a maximum of 10 images each, or 500 items without images.

Yes, you can combine raffle, auction and donation item types within one campaign.

All underbidders are tracked and recorded in the platform. We suggest contacting an underbidder to offer them the item. You can easily add it to the underbidder's invoice by deleting the retracted highest bid. It will then automatically go to the next underbidder for the amount they bid.

You can easily drag and drop your items once they are added at any stage of your campaign set-up - including once you are live and are taking bids.

You can edit your items in the Item section at any stage during the set-up, and also once your campaign is live and there are bids on the item.

Yes, you can have up to 10 available units per item. This means that the 10 highest bidders will each win 1 item. A single winner cannot win more than 1 item when using this format.

This is not a feature yet, however, you are able to lock items individually to stop people bidding on them at anytime and keep the current bidder as the highest bidder for when the auction closes.

Yes, in the advanced options section. When editing the item, you can enable a reserve and enter the amount you wish. Once a bid is placed on that item it will say 'Below Reserve' until the reserve amount is met. You can edit the reserve amount at any time.

Not yet! We are adding this feature in the near future so watch this space.

Yes, you can set the overtime to any time you wish. If you set it to 3 minutes then the whole auction will stay open an additional 3 minutes.

Yes, you are able to schedule your auction to close.  This will activate a countdown timer on the campaign for your participants to view also. Note, the auction must be opened manually still.

This feature is optional, we call it Pre-authorisation and can be turned on in the Payment section once your Stripe account is connected. Participants will be asked to enter their credit card information as part of the registration process, however, they will not be automatically charged at the end of the auction. They will be sent a payment link from the platform which they can select their registered card to pay. Alternatively, admins have the ability to charge participant's registered cards from the admin dashboard if they wish.

You have 12 months from the start of your campaign to close it. GalaBid recommends 10 - 14 days for the best auction results.

Yes, they will be asked to register during the first bid process. You can set the registration fields for your participants, eg. phone number, email, address, company etc. GalaBid requires a minimum of a name and either phone number or email to create a participant account.

Yes, each time the highest current bidder is outbid they are sent an outbid notification with a link back to the item so that they can bid again.

This is the responsibility of the campaign organiser.  If you have an account manager they will be able to discuss the best way to utilise the platform to make dispatching your items as easy as possible.

Not yet, this feature will be added to the GalaBid platform soon. We recommend charging your participants outside of the platform for shipping until then.

Yes, this feature can be located in the dashboard menu under Projector Displays.  You can customise your display and launch it from here. If you’d like to share your display to another screen, you can copy the URL provided. This display has multiple features to choose from, including; Raffle Winners Table, Countdown Timer, and Total Raised.

This feature can be located in the dashboard menu under Checkout Console. You can mark off items as dispatched from each participant's invoice by selecting the green truck symbol. This information will then be available to download as a spreadsheet under the Reports section.